Below are the topics and information for Payments & Refunds Policy.
How do I pay for a Herbaldeal purchase?
Herbaldeal offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Herbaldeal’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.
You may use Internet Banking, Credit/Debit Cards, Digital Wallets, UPI and Direct Bank Deposit to make your purchase.
Herbaldeal also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India.
Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on Herbaldeal?
There are zero hidden charges when you make a purchase on Herbaldeal. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.
Delivery/Shipping charges may be extra depending on the your (purchaser) location and/or accumulated order subtotal.
What is Direct Bank Transfer?
If you are not comfortable making an online payment on Herbaldeal, you can opt for the Direct Bank Transfer (DBT) payment Option instead. With DBT option you can pay/deposit cash/cheque/NEFT/RTGS in bank account stated on the Checkout/Payment Page. Order(s) will only be shipped after confirmed in out bank account.
Foreign currency cannot be used to make a DBT payment. Only Indian Rupees accepted.
How do I pay using a credit/debit card?
We accept payments made by credit/debit cards issued in India.
We accept payments made using Visa, MasterCard and American Express credit cards.
To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password.
We accept payments made using Visa, MasterCard and Maestro debit cards.
To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.
Is it safe to use my credit/debit card on Herbaldeal?
Your online transaction on Herbaldeal is secure with the highest levels of transaction security currently available on the Internet. Herbaldeal uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.
All credit card and debit card payments on Herbaldeal are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.
What steps does Herbaldeal take to prevent card fraud?
Herbaldeal realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.
In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologies for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.
What is a 3D Secure password?
The 3D secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the “Verified by VISA” and “Mastercard SecureCode” services, respectively.
The 3D secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.
How can I get the 3D Secure password for my credit/debit card?
You can register for the 3D secure password for your credit/debit card by visiting your bank’s website.
Can I use my bank’s Internet Banking feature to make a payment?
Yes, Herbaldeal offers you the convenience of using your bank’s Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction.
We accept payment through Internet Banking for the following banks:
|Andhra Bank||AXIS||Bank of Bahrain and Kuwait||Bank of Baroda Corporate Banking|
|Bank of India||Bank of Maharashtra||Canara Bank||Catholic Syrian Bank|
|Central Bank of India||Citi Bank||City Union Bank||Corporation Bank|
|Cosmos Bank||DBS Bank||DCB Bank (Corporate Netbanking)||DCB BANK Personal Banking|
|Dena Bank||Deutsche Bank||Development Credit Bank||Dhanalakshmi Bank|
|Federal Bank||HDFC||ICICI||Indian Bank|
|Indian Overseas Bank||IndusInd Bank||Industrial Development Bank of India (IDBI)||Jammu and Kashmir Bank|
|Janata Sahakari Bank||Karnataka Bank||Karur Vysya – Corporate Netbanking||Karur Vysya Bank|
|KOTAK||Laxmi Vilas Bank||Laxmi Vilas Bank (Corporate Netbanking)||Oriental Bank of Commerce|
|Punjab & Sind Bank||Punjab And Maharashtra Co-operative Bank||Punjab National Bank (Corporate)||Punjab National Bank (PNB)|
|Royal Bank Of Scotland||Saraswat Bank||Shamrao Vitthal Cooperative Bank||South Indian Bank|
|Standard Chartered Bank||State Bank of Bikaner and Jaipur||State Bank of Hyderabad||State Bank of India|
|State Bank of Mysore||State Bank of Patiala||State Bank of Travancore||Syndicate Bank|
|Tamilnad Mercantile Bank||The Nainital Bank||UCO Bank||Union Bank of India|
|Union Bank of India- Corporate Netbanking||United Bank of India||Vijaya Bank||Yes Bank|
We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages or readers offer advertisements. We make every effort to service the order/s placed with us as per the specifications and timelines mentioned against each product. If due to any reason, unavoidable circumstances or beyond the limitations of the merchants the order is not shipped by the seller then the order shall be cancelled and refunded. In the event the order/product is delivered and has been cancelled for refund due to product fault, delivery of wrong product, partial product, etc the refund is processed.
The order may be cancelled before shipment due to any of the following reasons :
- The specific product/model is out of Stock.
- The order could not be shipped within the specified timeline.
- On customers request
- The shipping address is not serviceable.
- Any other reason beyond the control of merchants or Herbaldeal.
The orders may be cancelled post shipment and delivery due to any of the following reasons:
- Established defect in the product which the seller is not able to either replace or repair.
- Correct product could not be delivered.
- Shipping address found to be untraceable, wrong, incomplete, locked and customer not available.
- Customer refused to take the delivery, refund would not be applicable incase of perishable products, like flowers, cakes, etc and/or incase of made to order and personalized products, like mugs, T-shirts with personal pictures.
- Products damaged during transit and delivery not accepted.
Caution: Please do not accept delivery of any item whose packaging is damaged or tampered with in any manner.
- Ensure that the product is in seller warranty.
- Cancellation and refund requests for products shall not be eligible under manufacturer warranty.
- The refund shall be processed only after the product is shipped back and received by merchant.
- Need to attach a note along with the product returned for refund. The note should clearly state your name and address, contact number, and order number. Describe the problem in your own words. Without your order details processing refund / replacement would not be possible.
- The return courier AWB/Tracking Number is not intimated to Herbaldeal customer support team is not eligible for refund
- The order returned must accompany all the accessories which were serviced along with the order else the cost of the accessories shall be recovered from the refund amount
- Any charges levied as tax is not eligible for refund.
- Please connect with our customer care via email or call.
- The customer care team will validate the request by checking the timelines, product type, warranty terms, etc and shall take the request for refund or exchange
- Ensure to collect the seller address from Herbaldeal customer care.
- Pack the product properly and label the product with the order number, seller address and your address.
- Follow the instructions of customer care carefully for coordinating with the Courier Company.
- Ensure that the AWB/Tracking Number is shared with Herbaldeal customer care once the courier agency has picked up the product.
- The order shall be cancelled once the seller receives the product in undamaged condition [there should be no scratches, no dents etc. Please ensure to pack the product properly before handling it over to courier representative.
A refund can be refused if the following conditions are met.
- The product is completely broken and unusable or with scratches or incomplete as per the seller claims from the customer.
- The product is returned beyond the required return date or you have not informed us about the concern during the warranty period.
- The above process does not apply to HAP/HMP, Books, CD, DVD, Blue-Ray, CD-ROMs, Magazines and Flyers and Confectionary items.
- The product ordered has not been shipped within the estimated time mentioned at the time of placing the order.
- No intimation regarding delayed shipment of product is received either by call or SMS.
- For non delivery, the issue needs to be reported within 15 working days to Herbaldeal.
- Once the non delivery of the order is acknowledged, the request of cancellation and refund shall be initiated by Herbaldeal customer care.
- On cancellation of an order, you are entitled to receive refund based on payment mode table mentioned in refund timelines plus the shipping charges.
- http://www.Herbaldeal.in (Herbaldeal) is not liable to pay any penalty or compensation to the customer for cancellation of any order, for reason mentioned above.